Request deletion in the app
Sign in to the parent account, open Parent Account or Privacy, Safety & Support, and choose Request account deletion.
Request deletion without the app
- Email ahasprout@gmail.com from the email address registered to the parent account.
- Use the subject “Aha Sprout account deletion request.”
- Do not send a password, identity document or any child's personal information.
- We may send a confirmation message to the registered email to prevent unauthorized deletion.
What is deleted
- the Firebase Authentication account;
- the associated parent profile, including display name, contact number, education level and preferences; and
- other account-linked information controlled by Aha Sprout that is not required to be retained.
Local device information
The learner nickname, language preference and learning progress are stored on the device and are not part of the parent account, so deleting the parent account does not automatically remove them. Delete the nickname from Privacy, Safety & Support, reset Animal Learning progress from Parent Account settings before deleting or signing out of the account, change the language in the app, or uninstall the app to remove all remaining local settings and progress.
Timing and limited retention
We normally complete a verified deletion request within 30 days. Limited account records may be retained only when reasonably necessary for security, fraud prevention, dispute resolution or legal compliance, and then only for the required period.
Need help?
Email ahasprout@gmail.com. We normally respond within 7 business days.